We Can Your Questions About Vehicle Transport
Q: When Will My Vehicle Be Picked Up?
A: On an average standard transport, Secure Auto Shipping assigns your driver between 24 to 48 hours from the time of booking depending on the ready date of your vehicle transport. Ready dates more than a week out are usually assigned between 3 to 5 business days.
Q: When Will My Vehicle Be Delivered?
A: Based on mileage, once your vehicle has been picked up, it will typically be delivered within anywhere from one to ten days. Check out our estimated transit times for a detailed view of approximate delivery times.
Q: Can I Track The Progess Of My Shipment?
A: Yes. Secure Auto Shipping has a 24-hour dispatch department that is always available to provide you with a status update of your vehicle transport.
Q: Is My Vehicle Insured During Transportation?
A: Your vehicle will be insured against in-transit damage caused by carrier negligence or equipment failure by the assigned auto shipping or car transport truck. These auto shipping and car transport trucks, by law, carry a minimum of $750,000 public liability insurance.
Q: How Do I Pay For My Auto Shipping?
A: There will be no payment exchanged until Secure Auto Shipping has provided you with a driver that suits your transport needs. Once we present you a driver with a schedule that works for you, a reservation payment is made with any major debit or credit card to secure your spot on the driver’s truck with the balance being due on delivery in cash, cashier’s check, or money order. Full payment on a debit or credit card is also an option!
Q: Does Someone Have To Be Present For Pick-up And Delivery?
A: No, but we recommend having someone present for the inspection report. If you are unavailable, arrangements can be made with our drivers to make sure you have a seamless transport experience.
Q: Can I Put Personal Items In My Vehicle?
A: The Department of Transportation limits the amount of items the drivers are allowed to transport in the vehicles that are shipping, If items must be shipped, we recommend keeping the total weight under 75 lbs. in the trunk or below the backseat window line. Anything exceeding 75 lbs. will have to be verified by the driver.
Q: How Do I Get A Quote For Shipping My Vehicle?
A: You can either click here and get a free instant online quote or call us at (844) 228-9510 to receive a quote from a transport pricing specialist.
Q: How Far In Advance Should I Schedule My Transport?
A: The further in advance you schedule your shipment, the more likely we will be able to meet the time requirements you desire. For best results, try to schedule your transport at least 2-3 weeks in advance.
Q: Where Will My Vehicle Be Picked Up And Delivered?
A: Secure Auto Shipping offers a door-to-door service to our customers as long as the truck can safely maneuver the streets. If you live in a narrow street, the driver will meet you as close as possible to avoid any hassle or inconvenience.